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Returns and Exchanges
1. Eligibility for Returns and Exchanges
- YKL Smart Gadget Sdn Bhd offers a 7-day, no-reason return policy for eligible products.
- To be eligible for return or exchange, the product must be in its original condition, with the packaging seal intact, and the product unused.
2. Initiation of Return or Exchange
- Customers must initiate the return or exchange process within 7 days of receiving the product.
- Contact our Customer Service team via [contact email/phone] to request a Return Merchandise Authorization (RMA) number.
3. Return Merchandise Authorization (RMA) Number
- An RMA number is required for all returns and exchanges.
- The RMA number must be clearly marked on the outside of the return package.
4. Packaging Requirements
- Products must be returned in their original packaging with all accessories, manuals, and any other included items.
- The packaging seal must be intact.
5. Return Shipping
- Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.
- We recommend using a trackable shipping service to ensure the safe return of the product.
6. Inspection and Approval
- All returned products will be inspected upon receipt.
- Refunds or exchanges will be processed only for products that meet the eligibility criteria.
7. Refund and Exchange Process
- Refunds will be issued to the original payment method once the returned product is inspected and approved.
- Exchanges will be processed, and the replacement item will be shipped after the return is approved.
8. Exceptions
- Customized or personalized products may not be eligible for return or exchange unless they are defective or damaged.
- Products damaged due to misuse or neglect may not be eligible for return.
9. Refund Timeframe
- Refunds will be processed within 7 business days after approval.
- The timeframe for funds to reflect in the customer's account may vary depending on the payment method and the financial institution.
10. Customer Support
- Our Customer Service team is available to assist with any questions or concerns regarding returns and exchanges. Contact us at yklsmartgadget@gmail.com
